NS CEMERLANG EMPIRE

At B I . A L B A K , we value your satisfaction and strive to provide high-quality products. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please take a moment to review our returns policy below.

Eligibility for Returns:

We accept returns for faulty products only.

To be eligible for a return, you must notify us within 2 days of receiving the item.

The item must be unused, unworn, and in the same condition as when you received it.

Returns will not be accepted for products damaged due to improper use, neglect, or normal wear and tear.

Return Process:

Returns will not be accepted for products damaged due to improper use, neglect, or normal wear and tear. Note : Returns and exchange is not applied for international orders. 

To initiate a return, please contact our customer support team within 2 days of receiving the item. You can reach us via shopbi.albak@gmail.com

Provide the following details in your return request:

Order number

Product name

Reason for return

Once we receive your return request, we will guide you through the next steps.

Exchange or Reusable Credit:

Exchange: We will arrange for the faulty item to be replaced with a new, identical product or a suitable alternative if the original is not available.

Reusable Credit: If you prefer, we can provide you with store credit equal to the value of the faulty item. This credit can be used for future purchases at B I . A L B A K.

Return Shipping:

Please ensure that the item is securely packaged to prevent any damage during transit.

Drop off the package at your nearest postal service location or schedule a pickup as guided by our customer support team.

Inspection and Processing Time:

Once we receive the returned item, our team will inspect it to verify the fault.

We will notify you via email or phone regarding the status of your return and the chosen resolution (exchange or reusable credit).

Please note that this returns policy is specific to faulty products and does not cover returns for change of mind or non-faulty items. If you have any questions or require further assistance, please reach out to our customer support team.

Thank you for choosing B I . A L B A K. We appreciate your understanding of our returns policy, and we look forward to serving you again in the future.

Sincerely,

B I . A L B A K